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Data privacy policy

Use of personal data collected

Customer feedback

When you leave a comment on our website, the data entered in the comment form, but also your IP address and your browser's user agent are collected to help us detect unwanted comments.

Contact forms

All data collected through our contact forms is stored until revoked or requested to be deleted. If you have any questions or requests, please use the contact facilities provided on the site.


If you leave a comment on our site, you will be asked to register your name and email address or to use the information in your customer account. This is only for your convenience so that you do not have to enter this information.

If you have an account and log on to this site, a temporary cookie will be created to determine whether your browser accepts cookies. It does not contain any personal data and will be deleted automatically when you close your browser.

When you log in, we will set a number of cookies to store your login information and screen preferences. The lifetime of a login cookie is two days, the lifetime of a screen option cookie is one year. If you log out of your account, the login cookie will be deleted.

Embedded content from other sites

Articles on this site may include embedded content (e.g. videos, images, articles). Embedded content from other sites behaves in the same way as if the visitor were on that other site.

These websites may collect data about you, use cookies, embed third-party tracking tools, and track your interactions with embedded content if you have an account with their website.

Statistics and audience measurement

We collect real-time statistics from our customers solely to help save you time when you contact our customer service department.

We also use Google Analytics, which allows us to collect statistical data on the number of visitors, their region... All this data is confidential and anonymous.

Commercial offers

Jardins du Monde will send you its commercial offers mainly by email, sms, mms if you have agreed to this and by post or telephone, if you have not objected to this when your details were collected.

Furthermore, if you place an order and have not previously expressed your wish not to receive commercial prospecting, we may nevertheless use your email address to send you commercial offers for products similar to those ordered.

In the event that Jardins du Monde sends you a commercial prospecting email, the sender Jardins du Monde will be clearly identified and the nature of the commercial proposal will be indicated in the subject of the message. At the end of each message, you will be able to unsubscribe from our prospecting emails by simply clicking.

Finally, by giving us your telephone number, you agree to be contacted for any need relating to your order.

Use and transmission of your personal data

Duration of storage of your data

If you leave a comment, the comment and its metadata are stored indefinitely. This allows us to automatically recognise and approve subsequent comments instead of leaving them in the moderation queue.

For users who register on our site, we also store the personal data specified in their profile. All users can view, edit or delete their personal information at any time. The site managers can also view and modify this information.

If you want to know what data we hold, you can go to the "My personal data" page in your customer area.

The rights you have over your data

If you have an account or have left comments on the site, you can request to receive a file containing all the personal data we hold about you, including that which you have provided to us. You may also request the deletion of your personal data. This does not include data stored for administrative, legal or security purposes.

Transmission of your personal data

Visitors' comments can be checked using an automated service for detecting undesirable comments.

Contact information

Boland François, Avenue du Fort 51, 4400 Flémalle

TVA : BE 0810 329 090

Further information

How we protect your data

All data stored on our website is secured by a SSL certificate which encrypts all data exchanged on the site and by a maintenance of our ecommerce solution and our server.

Every month, security updates are installed and allow us to store your data safely.

Procedures in the event of a data leak

In the event of a data breach, the Data Protection Authority will be notified immediately, with the Data Protection Authority procedures being applied.

Third party services that transmit data to us

Any third party service that transfers data to us must comply with the General Data Protection Regulation. Third party services are held responsible for the data they transmit to us and will be called to account in the event of non-compliance with the rules for processing personal data.